Service Catalogue · 2026.04

Ten operating systems. One installation team.

Each system is scoped, installed, and operated against an SLO. Engagements run 12–18 weeks with a fixed install fee plus a monthly operate retainer. We don't price by seat.

Install
from £42k
per system · fixed‑scope · paid by milestone
Operate
from £9k / mo
on‑call · evals · monthly review
S01 / Revenue

Revenue Operations

Pipeline architecture, forecasting hygiene, and the underlying data model that makes any of it trustworthy.

Scope

  • Pipeline schema + stage policy
  • Forecast cadence + variance review
  • SDR / AE handoff instrumentation
  • Quota and comp modeling
  • Board pack templates

Deliverables

  • Schema diff vs. baseline
  • Stage gate rubric (signed)
  • Forecast workbook + cadence doc
  • Dashboards in your BI
  • Runbook + on‑call rota

Common stack

SalesforceHubSpotAttioSnowflakedbtMode
Install8–12 weeks
SLOForecast variance ≤ 7%
OwnerRevOps Partner
S02 / Workflows

AI Workflow Automation

Multi‑step automations combining retrieval, reasoning, and deterministic actions. Built for stability, not demos.

Scope

  • Triage, routing, and enrichment
  • Human‑in‑the‑loop escalation
  • Eval suites + regression alerts
  • Cost and latency budgets per node
  • Replay + audit ledger

Deliverables

  • Workflow inventory + ownership
  • Versioned flow definitions
  • Eval harness with CI gates
  • Observability into Langfuse / Braintrust
  • Cost dashboard

Common stack

TemporalInngestn8nLangGraphAnthropicOpenAI
Install6–10 weeks
SLOEval pass ≥ 95%
OwnerWorkflow Engineer
S03 / Internal

Internal Systems

Tooling your team uses every day — admin consoles, ops dashboards, and approval flows that replace shared spreadsheets.

Scope

  • Admin and back‑office UIs
  • Permissions and audit trails
  • Service‑account + secret management
  • Internal API gateway
  • Approval workflows

Deliverables

  • Console + admin app
  • Role + permission model
  • Audit log + retention policy
  • API gateway + secrets vault

Common stack

RetoolInternalSupabaseClerkWorkOS
Install6–8 weeks
SLOp95 < 800ms
OwnerSystems Engineer
S04 / CRM

CRM Infrastructure

A CRM that reflects how your business actually operates — accounts, contacts, products, signals, and the routing in between.

Scope

  • Object model + deduplication
  • Signal capture (web, product, intent)
  • Territory + round‑robin routing
  • Bi‑directional warehouse sync

Deliverables

  • Object + field dictionary
  • Dedupe + merge runbook
  • Routing rules + assignment SLAs
  • Reverse‑ETL configuration

Common stack

HubSpotSalesforceAttioHightouchCensus
Install8–12 weeks
SLODedupe drift < 1%
OwnerRevOps Partner
S05 / Growth

Growth Operations

Inbound, outbound, lifecycle, and partner motions — instrumented end‑to‑end and tied back to revenue, not vanity metrics.

Scope

  • Lifecycle + reactivation programs
  • Outbound sequencing + deliverability
  • Programmatic SEO scaffolding
  • Experiment review + archive

Deliverables

  • Lifecycle map + journey definitions
  • Outbound deliverability report
  • Experiment register
  • Channel performance dashboard

Common stack

Customer.ioApolloSmartleadGA4PostHog
Install10–14 weeks
SLOPipeline coverage 3.5×
OwnerGrowth Operator
S06 / Support

Customer Support Systems

Tiered support with AI‑drafted responses, escalation paths, and KB feedback loops that actually close. Macros that age.

Scope

  • L0 deflection + macros
  • Sentiment + churn signal routing
  • SLA monitoring + paging
  • Doc gap → KB authoring loop

Deliverables

  • Tier policy + macro library
  • Drafting agent + eval suite
  • SLA dashboards + PagerDuty wiring
  • KB authoring queue

Common stack

IntercomFrontZendeskPylonPlain
Install8–10 weeks
SLOL0 deflect ≥ 60%
OwnerSupport Systems Lead
S07 / Payments

Payment Operations

Billing models, dunning, revenue recognition, and the operational fabric around chargebacks, refunds, and reconciliations.

Scope

  • Subscription + usage billing
  • Dunning + retry policies
  • Tax + invoicing compliance
  • Reconciliation + rev rec

Deliverables

  • Billing model + price book
  • Dunning policy + sequences
  • Recon ledger + variance alerts
  • Audit + close pack

Common stack

StripeMetronomeOrbPaidAvalara
Install10–14 weeks
SLORecon variance < 0.3%
OwnerPayments Engineer
S08 / Knowledge

Knowledge Orchestration

A canonical place for what your company knows — wired into your tools, kept current by the workflows that read from it.

Scope

  • Source‑of‑truth taxonomy
  • Embedded retrieval into apps
  • Drift detection + refresh
  • Permissioned agent access

Deliverables

  • Taxonomy + ownership map
  • Retrieval index + embeddings
  • Drift monitor + refresh jobs
  • Agent access policy

Common stack

NotionGleanGuideConfluencePinecone
Install6–10 weeks
SLODoc drift < 14 days
OwnerKnowledge Engineer
S09 / Attribution

Reporting & Attribution

Multi‑touch attribution that survives an audit — modeled in the warehouse, surfaced in the tools your team already uses.

Scope

  • Identity stitching
  • Channel + campaign modeling
  • Self‑serve dashboards
  • Board + investor packs

Deliverables

  • Identity graph
  • dbt models for attribution
  • Self‑serve dashboards in Mode
  • Quarterly board pack

Common stack

SnowflakedbtMotherDuckModeHex
Install8–12 weeks
SLOIdentity match ≥ 92%
OwnerAnalytics Engineer
S10 / Agents

AI Agent Deployment

Production agents with guardrails, observability, and clear scope. Built to operate in a specific corner of your business, well.

Scope

  • Tool + permission boundaries
  • Trace logging + replay
  • Eval harness + rollouts
  • Operator review queue

Deliverables

  • Agent spec + tool manifest
  • Eval harness with regressions
  • Operator review UI
  • Rollout + rollback runbook

Common stack

ClaudeOpenAIBraintrustLangfuseInngest
Install10–14 weeks
SLOEval gate ≥ 96%
OwnerAgent Engineer
Engagement

How an engagement runs.

Fixed scope, monthly review, on‑call until handover. No PowerPoint deliverables.

30min
Working session
A partner. Your stack. A scope memo afterwards.
12–18wks
Typical install
Milestone‑paid. Versioned. No scope creep.
6wks
Post‑install on‑call
Shared pager with your team until SLO holds.
100%
Owned by you
Your stack. Your runbooks. We handover and leave.

Scope a working session with an operator.

Tell us your stack. We'll come back with what we'd install first, in what order, and what each piece costs.

Book a session →